These General Terms and Conditions govern the rules for accessing and using the Piatto Collezione website, available at https://piatto.bg/ (the "Website"), including the use of its information, communication, and reservation features.
The owner and operator of the Website is:
VIZU 2014 OOD, Company Registration Number (UIC): 204673455, with its registered office and address at 49 Vladayska St., Floor 1, Apt. 1, Krasno Selo District, Sofia 1606, Bulgaria, hereinafter referred to as "Piatto Collezione", "we", "us", or the "Merchant".
The Piatto Collezione restaurant is located at:
5 Verila St., Sofia, Bulgaria
Phone: +359 883 762 222
Email: restaurant@piatto.bg
By accessing and using the Website, users acknowledge that they have read these General Terms and Conditions.
The Website provides information about Piatto Collezione, including:
Piatto Collezione reserves the right to modify the structure, features, and content of the Website at any time, provided that such changes do not infringe upon users' acquired rights.
We strive to ensure that the information published on the Website is accurate and up to date.
Due to the nature of the restaurant business, individual dishes, products, ingredients, portion sizes, availability, seasonal offers, and prices may change.
Where there is a discrepancy between information published on the Website and the current menu at the restaurant or on a particular ordering platform, users should refer to the information provided when placing their specific order.
Images of dishes and products are for illustrative purposes only. Actual appearance and presentation may vary.
All listed prices are final consumer prices unless expressly stated otherwise.
Some of the food items offered may contain allergens or traces of allergens.
If you have a food allergy, intolerance, or special dietary requirement, you should inform a member of the restaurant staff before placing your order.
Information about allergens is available from the Piatto Collezione team.
Despite the precautions taken, we cannot guarantee the complete absence of traces of certain allergens in a shared kitchen environment.
The Website allows users to make online reservations through an integrated third-party reservation system.
To make a reservation, you may be required to provide information such as your name, phone number, email address, date and time of visit, number of guests, and other necessary details.
Submitting a reservation request does not constitute automatic confirmation unless the reservation system explicitly indicates that the reservation has been successfully confirmed.
A reservation is considered accepted once confirmation has been received through the reservation system, by phone, email, or another specified communication channel.
Users are responsible for ensuring the accuracy of the information provided when making a reservation.
If you are unable to attend your reservation, we encourage you to cancel it as early as possible.
Special events, large groups, or reservations subject to specific arrangements may involve additional agreed terms regarding deposits, minimum spending requirements, menus, cancellation deadlines, or other conditions. These will be communicated to the customer before final confirmation.
Through the Website, users may submit inquiries regarding the organization of birthdays, corporate events, private celebrations, and other occasions.
Submitting an inquiry does not, in itself, constitute a binding agreement or a confirmed reservation.
Specific arrangements, including the date, number of guests, menu, price, deposit, and additional services, are agreed upon individually and become binding following explicit confirmation by both Piatto Collezione and the customer.
The Website may contain links to external platforms through which users can place orders for delivery or collection from the restaurant.
When an order is placed through an external platform, the respective platform's terms may also govern registration, payment, delivery, cancellation, refunds, and personal data processing.
Before completing an order, users should review the terms and conditions of the relevant provider.
When an order is accepted directly by Piatto Collezione via telephone, email, or another direct communication channel, the specific products, prices, payment methods, collection or delivery arrangements, and estimated fulfillment times are agreed upon when the order is accepted.
Consumer contracts are subject to the rights provided under applicable Bulgarian legislation.
Please note that the statutory 14-day right of withdrawal from distance contracts does not apply in certain circumstances, including the supply of goods that are liable to deteriorate or expire rapidly, as well as certain catering services provided on a specific date or during a specified period.
This does not limit any other statutory consumer rights in cases involving incorrectly fulfilled orders, non-conforming products or services, or other issues with the services provided.
Users may submit inquiries through the contact form available on the Website.
To process an inquiry, we may request your name, phone number, email address, and additional information.
Users must provide accurate information and must not use the contact form to submit unlawful, offensive, misleading, promotional, or malicious content.
Submitting a message does not guarantee a response within a specific timeframe and does not, in itself, establish a contractual relationship.
The Website may use or contain links to third-party services, including reservation systems, maps, social media platforms, ordering and delivery platforms, and other external services.
These services are provided by the respective third parties and may be subject to their own terms and conditions and privacy policies.
Piatto Collezione does not control the content or technical availability of external websites and is not responsible for the actions or omissions of independent third parties, except where otherwise required by law.
The content of the Website, including but not limited to text, images, photographs, graphics, logos, trademarks, design elements, videos, website structure, and other materials, is protected by applicable intellectual property laws.
Unless otherwise permitted by law, such content may not be copied, reproduced, published, distributed, modified, or used for commercial purposes without prior authorization from the respective rights holder.
When using the Website, users must not:
We make reasonable efforts to ensure that the Website remains accessible and that its information is up to date.
We cannot guarantee uninterrupted or error-free access to the Website where interruptions result from technical maintenance, third-party provider issues, internet connectivity problems, force majeure events, or other circumstances beyond our reasonable control.
Nothing in these General Terms and Conditions excludes or limits any liability that cannot be excluded or limited under applicable law.
Information about how we process personal data is available in our:
Privacy Policy:
https://piatto.bg/politika-za-poveritelnost/
Information about the technologies used to store or access information on users' devices is available in our:
Cookie Policy:
https://piatto.bg/biskvitki/
For questions, feedback, or complaints, users may contact us at:
Phone: +359 883 762 222
Email: restaurant@piatto.bg
Address: 5 Verila St., Sofia, Bulgaria
Consumers may also contact the Bulgarian Consumer Protection Commission or the competent conciliation committee, provided that the applicable legal requirements are met.
We may periodically update these General Terms and Conditions to reflect changes to the Website, our services, or applicable legislation.
The latest version will be published on this page, with the date of the last update indicated at the beginning.
All matters not expressly covered by these General Terms and Conditions shall be governed by the applicable laws of the Republic of Bulgaria and relevant European Union legislation.
These General Terms and Conditions shall not restrict consumers' statutory rights or the applicable rules governing court jurisdiction.
Merchant: VIZU 2014 OOD
Company Registration Number (UIC): 204673455
Registered Office and Address: 49 Vladayska St., Floor 1, Apt. 1, Krasno Selo District, Sofia 1606, Bulgaria
Restaurant: Piatto Collezione, 5 Verila St., Sofia, Bulgaria
Phone: +359 883 762 222
Email: restaurant@piatto.bg
Mon–Thu, Sun: 11:00–23:00
Fri–Sat: 11:00–00:00
5 Verila St., Sofia, Bulgaria
0883 76 2222
restaurant@piatto.bg
